Thank you for ordering with Raishma!

We’re here to help with any shipping-related queries. Please find the key information regarding your order below:

• Dispatch Time: Orders are dispatched within 1–2 working days via fully tracked courier services.
• Processing Days: Orders are not processed on Saturdays, Sundays, or UK Bank Holidays.
• Payment Authorisation: Orders may be delayed if payment authorisation is incomplete.

International Orders:

• May be subject to customs duties, taxes, or additional charges as per the laws of the destination country.
• These charges are the customer’s responsibility.
• Shipping fees are non-refundable.

Delivery Conditions:

• All delivery options are subject to stock availability and exclude products shipped directly from our suppliers.
• If a package is undeliverable after multiple attempts, a £10 charge may apply.
• We will contact you as soon as possible if there are any issues with your order.
• We reserve the right to reject any order at our discretion.

Please Note:

• While we strive to deliver within the estimated timeframes, delays caused by couriers are beyond our control.
• We do not offer compensation for delays due to unforeseen courier issues.

Standard UK Delivery

For our Standard UK Delivery, we use the Royal Mail Tracked 48 delivery service. Please note that a 2 - 3 working days delivery is 'not guaranteed' and we do not offer a Saturday delivery service. While we aim to deliver within 48 working hours using a 2-working day courier service, customers should be aware of delays beyond our control once they have been dispatched from our warehouse.

Express UK Delivery

For our Express UK Delivery, we use the Royal Mail Tracked 24 delivery service. Please note that a 1 - 2 working day delivery is 'not guaranteed' and we do not offer a Saturday delivery service. Customers should be aware of delays beyond our control once they have been dispatched from our warehouse.

For our International Shipping, we have two carriers:

• Europe shipments are fulfilled via Royal Mail.
• International shipments are fulfilled via UPS/Aramax/DHL.

You can track your order online - free of charge! We will
email your consignment number to you as your parcel leaves our warehouse. Your
goods must be signed for on delivery, so please ensure that someone is
available to receive your order.

Orders from Overseas

Any overseas orders may be subject to additional charges
including customs, duties, and taxes imposed by laws and regulations of the
shipping and receiving countries. These charges will be the customer's
responsibility.

Please contact us if you would like to ship to a country not
listed at: customerservices@raishma.co.uk.