Thank you for ordering with Raishma! We hope you love everything you buy from us, but if something isn't quite right, we're here to help. You have 28 days from receiving your order to send it back, and you can choose any of the following:

• Refund — back to your original payment method
• Exchange — swap for anything on the website
• Store credit — a credit to use with us whenever you like

How it works

Return your item(s) within 28 days of receiving your order, in a saleable condition, in their original packaging with all labels and tags still attached.

Once your return is delivered back to us, please allow 10–12 working days for it to be processed. The first working day is counted from the day your return is delivered to us — i.e. when tracking shows "delivered." We'll check your item(s), then process your refund, exchange or store credit, and email you to confirm as soon as it's done.

Refunds — Your money goes back to your original payment method once we've received your return and completed our quality check. After we've processed the refund from our side, it generally reaches your account within a further 3–5 working days. This final step depends on your bank and varies from bank to bank.

Exchanges — You can exchange your product for anything on the website. If your new item costs more, you simply pay the difference; if it costs less, we'll refund the difference back to you.

Handling fee — A £5 handling fee is deducted from your refund if you return your entire order. If you keep at least one item from your order, no handling fee applies.

For further information about any of our returns policies, please contact us at: customerservices@raishma.co.uk

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FAULTY ITEMS

An item is only faulty if it has a manufacturing defect — not damage from misuse, wear or alteration. Report any fault by email within 7 days of delivery, with a photo or clear description. If confirmed faulty, we'll replace it (or refund if unavailable) and cover the return shipping. Misused items can't be refunded or replaced; we'll hold them for 30 days if you'd like them returned at your cost, after which they're disposed of.

For further returns queries, email customerservices@raishma.co.uk

Subsidised Tracked Returns

To start your return or exchange, use the returns portal link sent to you in your emails. From there:

1. You'll be sent our tracked returns service via Royal Mail, where you can print your own returns label.
2. Or you'll be given the option to generate a QR code to show at a Post Office, where they'll print the label for you.
3. Take your parcel to your nearest Royal Mail Post Office. It will be sent back to us tracked, so your item is returned safely. Please keep your receipt for tracking.

Non-Subsidised Returns

Alternatively, you can return the items yourself using your own courier, at your own cost.

1. Please let us know first by emailing customerservices@raishma.co.uk (or via the returns portal link in your emails).
2. Return your goods to:

Noatum Logistics, Unit 1B, London Medway Commercial Park, James Swallow Way, Rochester, ME3 9GX

For further information about any of our returns policies, please contact us at: customerservices@raishma.co.uk

To start a return, please log in here.

For further information about any of our returns policies, please contact us at: customerservices@raishma.co.uk.

For orders placed outside the UK, we do not provide a prepaid label service. You are responsible for sending the item back with your own preferred courier.

Please return your goods to:

Noatum Logistics, Unit 1B, London Medway Commercial Park, James Swallow Way, Rochester, ME3 9GX

Please note: all international orders may be subject to import duties, taxes and fees set by your local customs authority. These are the customer's responsibility and are not included in our prices.

For further information about any of our returns policies, please contact us at: customerservices@raishma.co.uk

All our orders go through a three-person check before dispatch to make sure you receive the finest quality garments. It may not be possible to give full care instructions for every garment, so if in doubt, dry clean only.

Once goods are dispatched, we are not liable for any damage caused to garments — including issues with zips, boning or beading — that may occur if care is not taken when trying items on. We are happy to help repair any damaged garments at your own cost.

General notices and disclaimers

We are not responsible for failing to meet any obligation under these terms due to events outside our reasonable control (force majeure), including but not limited to strikes, lockouts, failures of third-party systems or networks, acts of God, fire, earthquake, storm, flood or other natural disasters, civil unrest, acts of terrorism, or deliberate sabotage of or damage to equipment, data or premises. All notices we need to give you will be sent to your registered email address.

Lost parcels

Mainland UK deliveries are usually made next day. Lost or damaged parcels must be reported in writing/email within 24 hours of dispatch in the UK, and within 7 days overseas. We cannot offer compensation for lost parcels not reported within this period.

Voucher, promotion and discount codes

Discount, voucher and promotional codes must be entered during checkout to be valid. Discounts and discount thresholds exclude postage and packaging. Discounts cannot be used in conjunction with any other offer.