Refund policy

We hope you love everything you buy from us, but if something isn't quite right, we're here to help. You have 28 days from receiving your order to send it back, and you can choose a refund, exchange, or store credit.

Return your item(s) within 28 days, in a saleable condition, in their original packaging with all labels and tags intact. (Please note: made-to-order items and wholesale orders are non-returnable unless the product is not made to specification or is of inferior quality.)

Once your return is delivered back to us, please allow 10–12 working days for it to be processed — counted from the day tracking shows "delivered." We'll check your item(s), then process it and email you to confirm.

Refunds go back to your original payment method after we've received your return and completed our quality check. Once we've processed it from our side, the money generally reaches your account within a further 3–5 working days, depending on your bank.

Exchanges can be for anything on the website — if it costs more you pay the difference, if it costs less we refund the difference.

Handling fee: a £5 handling fee is deducted from your refund if you return your entire order. If you keep at least one item, no handling fee applies.

To start your return or exchange, use the returns portal link sent to you in your emails.

Once goods are dispatched, we are not liable for any damage caused to garments, including issues with zips, boning or beading. We're happy to arrange repairs should damage occur, but the cost of repair and delivery will be your responsibility. If in doubt, we recommendDry Clean Onlyfor all garments.

An item is only faulty if it has a manufacturing defect — not damage from misuse, wear or alteration. Report any fault by phone or email within 7 days of delivery, with a photo or clear description. If confirmed faulty, we'll replace it (or refund you if unavailable) and cover the return shipping. Misused items can't be refunded or replaced; we'll hold them for 30 days if you'd like them returned at your cost, after which they're disposed of.

For further returns queries, email customerservices@raishma.co.uk

All returned items are carefully inspected for stitching, printing and fabric quality. We cannot replace or refund items deemed to have been misused. Misused items are held for a maximum of 30 days, after which they are disposed of.