Refund policy

We hope you love everything you purchase from Raishma, but if something isn’t quite right, we’re here to help.

You have up to 28 days from receiving your order to return your items, provided you notify us of your intention to return within the first 14 days of delivery. Once your return has been requested, you have a further 14 days to send your items back.

You can choose from the following options:

• Refund: Receive your refund to your original payment method.
• Exchange: Exchange your item for another product available on our website.
• Store Credit: Receive credit to use towards a future purchase.

Return Conditions

Items should be returned in a saleable condition, with their original packaging, labels and tags attached. Customers may inspect and try on garments as they would in a physical store.

Please note that made-to-order items and wholesale orders are generally non-returnable, except where required by applicable consumer law, including where items are faulty, misdescribed or do not meet the agreed specifications.

Return Processing

Once your return has been delivered back to us, please allow 10–12 working days for processing, subject to applicable statutory refund deadlines.

This period begins when the courier tracking confirms delivery.

We will inspect your returned items and process your refund, exchange or store credit. You will receive an email confirmation once completed.

Refunds

Refunds will be issued to your original payment method following receipt and processing of your return.

Once processed, please allow approximately 3–5 additional working days for the funds to appear in your account, depending on your bank.

All statutory refunds will be issued within the timeframes required by applicable consumer law.

Exchanges

You can exchange your item for another product available on our website.

If your new item costs more, you will need to pay the difference. If it costs less, we will refund the difference.

Handling Fee

A £5 handling fee applies to eligible voluntary returns where the entire order is returned.

If you keep at least one item from your order, no handling fee applies.

This fee does not apply to statutory cancellation refunds or returns of faulty or misdescribed goods where prohibited by law.

How to Request a Return

To request a return or exchange, please use the returns portal link provided in your order emails or contact customerservices@raishma.co.uk within 14 days of delivery.

Once your return has been requested, you have a further 14 days to send your items back.

Return Address:

Unit 12a Britannia Business Park
Stourport Road
Kidderminster
DY11 7PZ
United Kingdom

If you arrange your return using your own courier or return label, please email customerservices@raishma.co.uk with your order number and tracking details.

This policy does not affect your statutory consumer rights.

Our garments are carefully inspected before dispatch to ensure they meet our quality standards.

Please handle delicate fabrics, zips, boning and embellishments with care. Always follow the garment’s care label; where appropriate, we recommend professional dry cleaning.

We can assist with repairs for damage caused by misuse or improper handling, subject to additional charges. Your statutory rights remain unaffected.

If you receive a faulty item, please contact customerservices@raishma.co.uk as soon as possible, ideally within 7 days of delivery, with photographs and a description of the issue.

If a fault is confirmed, we will offer a repair, replacement or refund in accordance with UK consumer law, including covering reasonable return postage where required.

This does not affect your statutory rights.

All returned items undergo a quality inspection. Damage caused by misuse, improper care, alterations or normal wear and tear is not considered a manufacturing defect.

Items confirmed to have been damaged through misuse are not eligible for a faulty-item refund or replacement, subject to your statutory rights.

We will notify you and can arrange return shipping at your expense. Unclaimed items may be disposed of after 30 days, following appropriate notice.