Delivery

DELIVERY

Delivery charges may apply and these will be clearly displayed during the order process.

If your payment authorisation is not completed, your order will be delayed until we complete the payment.

We dispatch within 1-2 days, and use a two day delivery service Monday to Friday. Please note that two working day delivery is 'not guaranteed' and that we do not offer a Saturday delivery service. Whilst we aim to deliver within 48  working hours, using a two working day courier service customers should be aware of delays beyond our control once they have been dispatched from our warehouse.

We use Fedex or DHL for international shipping and Royal Mail Recorded and Guaranteed Special Delivery. Customers who require an URGENT or Guaranteed next day order should click on the guaranteed next day delivery tab.

Goods must be signed for on delivery - so please ensure someone is available.

Excludes products that are directly dispatched from our suppliers.

Track your order online - free of charge, we'll email your consignment number to you as your parcel leaves our warehouse.

All delivery options are subject to goods being in stock and ready for dispatch.

Delivery for parcels over 5kg internationally will incur a shipping surcharge - we will let you know by email if this occurs.

 

For packages that cannot be delivered after several attempts, we reserve the right to charge £10 for costs arising.

If there are any problems with your order we shall contact you as soon as possible. We reserve the right to reject any order of a Product by you at any time.

We endeavour to deliver your products within the timescales mentioned above. Unfortunately, we are unable to guarantee that they will not be affected by unforeseen issues affecting our carrier. Under these circumstances, we do not issue any form of compensation, as this is a non-guaranteed service.

We advise that all items MUST be inspected within 48 hours of receipt. Any issues must be reported immediately either by phone or email within 48 hours. We advise that any claims made for faulty, lost or damaged items after such time, strictly will not be entertained.

Orders from Overseas

Any overseas orders may be subject to additional charges imposed by laws and regulations of the shipping and receiving countries. These charges will be the customer's responsibility.. Please contact us if you would like to ship to country not listed at customerservices@raishma.co.uk.

General Notices and Disclaimers

We are not responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

Lost Parcels

All deliveries are made usually 'next day' Uk Mainland only. Lost or damaged parcels must be reported in writing /email within 24 hours of the parcel being dispatched in the UK and 7 days overseas. We cannot offer any compensation for lost parcels not reported within this period.

Voucher, Promotion and Discount codes

Discount, voucher and promotional codes should be entered during the checkout process to be valid. Discounts and discount thresholds exclude postage and packaging. Discounts cannot be used in conjunction with any other offers.